{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11771252,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2026","dateComplaintFiled":"10/14/2026","vin":"YV4BR0CLXL1","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"My 2020 Volvo XC90 plug-in hybrid is covered by Recall 25V-179 (Volvo R10312) for high-voltage battery cell modules that may short circuit and catch fire when fully charged and parked.  On June 3, 2025, Volvo Cars Arrowhead performed the recall inspection and software update (Invoice 239958) and recorded “battery cell check ok no faults.” The vehicle was returned to us as remedied. On December 17, 2025, the same dealer serviced the vehicle (Invoice 244765) without flagging any open recall issue.  On May 4, 2026, the high-voltage battery cell module failed and the system indicated \"hybrid system failure.\" It was towed to the dealer, which diagnosed a failed cell module. Before it was towed, we drove and charged the vehicle at our home for about a week, with our children in the house. That is the exact scenario the recall warns about.  The vehicle has been at the dealer for more than five months waiting for a replacement module, with no expected delivery date. On October 14, 2026, the dealer told us in writing that Volvo Cars USA had approved a software update as the “permanent fix,” that the failed cell module will remain in the vehicle, and that the vehicle can be used as designed. They are returning it to us on October 16, 2026.  The remedy Volvo filed with NHTSA for this recall says dealers will inspect and replace the high-voltage battery module as necessary, AND update the software to monitor the battery. Our module has been confirmed as failed, yet Volvo is leaving it in place and relying on software alone. The earlier inspection-and-software remedy on this same vehicle did not prevent the failure.  I am asking NHTSA to review: Whether leaving a confirmed-failed cell module in place, with only a software update, is an authorized remedy under 25V-179. Whether the June 2025 inspection method reliably identifies defective modules. Whether other owners are being given the same software-only “remedy” because of a parts shortage.","products":[{"type":"Vehicle","productYear":"2020","productMake":"VOLVO","productModel":"XC90","manufacturer":"Volvo Car USA, LLC"}]}]}