{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11771268,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/28/2026","dateComplaintFiled":"10/14/2026","vin":"5FNYF5H61MB","components":"ELECTRICAL SYSTEM","summary":"This complaint is being filed regarding a FAILED REMEDY for NHTSA Safety Recall 23V-431 (Honda Campaign ZEM) on my 2021 Honda Pilot Touring. Although the vehicle history shows that the recall repair for the MOST fiber-optic wire harness was previously performed, the authorized remedy has completely failed to fix the safety defect. The central infotainment dashboard screen regularly displays a \"Network Connection Lost\" error message before freezing or shutting down entirely. This failure causes an immediate, total, and unpredictable loss of the backup camera display while the vehicle is in operation. Because the backup camera is a federally mandated safety feature, its random failure creates an active safety risk for myself, my passengers, and pedestrians during reversing maneuvers. Honda customer service has refused to provide further diagnostic or repair assistance because the recall is already marked as \"completed\" in their database. However, the safety hazard remains active and unresolved. I request that the NHTSA investigate this failed remedy and compel Honda to provide an effective, lasting repair for this defective system.","products":[{"type":"Vehicle","productYear":"2021","productMake":"HONDA","productModel":"PILOT","manufacturer":"Honda (American Honda Motor Co.)"}]}]}