{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11771429,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2026","dateComplaintFiled":"10/15/2026","vin":"5NPE24AF0HH","components":"ENGINE","summary":"I had recently taken my 2017 Hyundai Sonata in for an Engine Diagnostic check at the Bel Air Hyundai dealership, (10/15/26) worth $199.99 for an hour of maintenance, after experiencing sudden jolts when powering on and driving, needing additional time warming up. My initial thought was that the temperature gauge had gotten stuck again, or that the sensor needed to be fixed. I suggested that the dealership check for this issue before doing the diagnostic to see if it was still needed afterward.   My service advisor, Kevin, said that this is included as part of the diagnostic testing. I figured it would be in the best interest for my vehicle to do an initial check, regardless of cost, to avoid further complications down the line, yet the 9 C2 update was performed without my consent or knowledge beforehand. They performed a multipoint inspection, which shows on record I had it done months prior during my last oil change, free of charge on both occasions, yet it only shows the vehicle, not engine.   I have the lifetime warranty as advertised, covered by Zurich, which my service advisor showed me on his computer. However, he said my concern was a mechanical issue, not covered under this warranty. After the diagnostic was performed, I was shown the invoice, including the 9 C2 emissions page at the end, explaining the effects of this update. It does not serve as a systemic improvement, but a worsening change in operation and performance. I was only told about the service after it was performed.   It is astounding because the side effects explained on the 9 C2 form are the actual concerns I had before bringing the car in. The update was not a necessary procedure, from my understanding this will only lead to more safety risks down the line. After doing research, given recent complaints about how it has affected many vehicles, I must share that they should have notified me beforehand to be aware about these risks so that I could make the personal decision for my vehicle.","products":[{"type":"Vehicle","productYear":"2017","productMake":"HYUNDAI","productModel":"SONATA","manufacturer":"Hyundai Motor America"}]}]}