{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11771792,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/05/2026","dateComplaintFiled":"10/17/2026","vin":"JTEBU5JR6J5","components":"STEERING,AIR BAGS","summary":"Maplewood Toyota dealership service negligence resulted in a severe, 2-tooth mechanical misalignment of the steering intermediate shaft splines. The vehicle was subsequently driven for 11 months under extreme structural binding, inducing unmeasurable metallurgy fatigue on a primary control linkage, internal hydraulic valve balancing failure within the steering gear assembly, and excessive over-tensioning of the primary airbag restraint electronics. Reusing these compromised components creates an active crash hazard and an unreasonable risk of sudden component failure. CHRONOLOGY OF EVENTS & REPEATED DIAGNOSTIC FAILURES: In January 2026, an authorized franchise facility (Maplewood Toyota) replaced a steering universal joint and incorrectly reassembled the linkage out of index by two full splines, bypassing factory matchmarking protocols. This error left the steering wheel heavily off-center and created a severe, constant pull to the right. Over the next 11 months, the vehicle was brought into the authorized dealer network for four separate service visits across multiple Toyota franchise locations to address the persistent pulling and unstable tracking. The authorized network systematically failed to identify the physical, visual misalignment during these safety inspections. In October 2026, the dealership finally admitted to the 2-tooth offset. Rather than executing a safety-compliant overhaul of a primary control tract that had been bound for nearly a year, the dealership executed an unacceptable cosmetic shortcut: they unbolted the intermediate shaft, slid the old parts back to center, replaced only the interior column housing, and released the vehicle. ACTIVE SAFETY HAZARDS & RISK OF CRASH: Despite the physical realignment of the splines, the underlying safety risks remain severe and unaddressed: A. CATASTROPHIC SPLINE STRIPPING RISK: Forcing hardened steel steering splines out of index and torquing them down introduces material crushing and cross-threading to the","products":[{"type":"Vehicle","productYear":"2018","productMake":"TOYOTA","productModel":"4RUNNER","manufacturer":"Toyota Motor Corporation"}]}]}