{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11771914,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2026","dateComplaintFiled":"10/18/2026","vin":"7JDEV3VL0SG","components":"ELECTRICAL SYSTEM","summary":"I am reporting repeated total electrical failures in my 2025 Volvo EX90 that create a serious safety concern, particularly regarding access to and escape from the vehicle.  The vehicle has repeatedly become completely unresponsive, with the dashboard, headlights and interior lights dead. In the latest incident, this occurred approximately 15 minutes after parking at home. The alarm sounded for around 10 minutes before stopping, but the vehicle remained completely dead. The key fob, key card and Volvo app could not restore access. A roadside technician jump-started the vehicle through its 12V system, and it immediately woke up. The dealership had reportedly tested both 12V batteries and found them healthy.  The most alarming issue is that the vehicle can be impossible to open from outside even when the doors are understood to be unlocked. If a child or another occupant were inside during a total electrical failure, someone outside might be unable to gain access to help them. We have young children who regularly travel in this vehicle. My wife’s phone was inside during an incident, and she could not access it.  This creates a potentially life-threatening risk if a child is trapped inside during hot weather, a medical emergency, a fire, or another dangerous situation. I am also concerned about whether occupants can reliably exit during a complete power failure and whether an effective mechanical override is available for exterior entry.  The vehicle spent approximately one month at the dealership for diagnosis but was returned without a confirmed root cause or lasting repair. The failure recurred on the same day I drove it home. Earlier, the dealership reported a loose ground cable contributing to a general electrical failure and performed software updates. The problem remains unresolved despite repeated contact with Volvo Customer Care (case 07229666).  I request that NHTSA investigate the recurring electrical failures that have zero mechanical or safe manual override","products":[{"type":"Vehicle","productYear":"2025","productMake":"VOLVO","productModel":"EX90","manufacturer":"Volvo Car USA, LLC"}]}]}