{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11772047,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/19/2026","dateComplaintFiled":"10/19/2026","vin":"1FTFW1RJ1RF","components":"UNKNOWN OR OTHER","summary":"I am the owner of a Ford F-150 Raptor R, a vehicle that Ford specifically engineered to require 5W-50 full synthetic motor oil. Despite following Ford's recommended maintenance schedule, I have been informed by multiple dealerships that they cannot perform a routine oil change because Ford is not supplying sufficient quantities of the required oil.  What I find unacceptable is not simply the temporary shortage itself, but Ford's apparent lack of urgency in addressing the problem and the complete absence of a customer solution. I purchased a premium vehicle with the expectation that Ford would be able to support and maintain its own product. Instead, I am being told there is \"nothing that can be done\" while the vehicle continues to accumulate mileage.  This puts owners in an impossible position. If I continue driving the truck, I risk exceeding the recommended service interval and potentially jeopardizing warranty coverage or engine longevity. If I stop driving it, Ford has effectively rendered an expensive vehicle unusable through its inability to provide a basic maintenance requirement.  When I contact Ford Customer Service and request escalation to a supervisor, I am repeatedly told that all available resources have been exhausted. However, offering no remedy, no alternative service plan, no approved substitute oil, no reimbursement process, and no timeline for resolution cannot reasonably be considered a remedy.  I am asking Ford to provide, in writing:  An immediate solution for servicing affected Raptor R vehicles. Written assurance that owners will not suffer warranty consequences if oil changes are delayed due to Ford's inability to supply the required oil. Reimbursement options for customers who must obtain approved oil from third-party sources. A clear timeline for when dealerships will have adequate supplies available. A direct escalation path to management with authority to address this issue.  Ford markets the Raptor R as a flagship performance vehicle.","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"F-150","manufacturer":"Ford Motor Company"}]}]}