{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11772209,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/15/2026","dateComplaintFiled":"10/19/2026","vin":"1VWBN7A36DC","components":"ENGINE,FUEL/PROPULSION SYSTEM","summary":"The vehicle was brought to Bill Jacobs Volkswagen in Naperville, IL to have three open, mandatory federal campaigns and emissions modifications completed. The dealership is actively practicing illegal 'recall steering' by holding the vehicle hostage. The service department refuses to perform the free federal campaigns unless the owner first authorizes between $2,500 and $3,000 in unrelated diagnostic and repair fees out of pocket. The dealership falsely claims that the vehicle must be 'brough to specification' at the owners expense before a federal safety or emissions campaign can be completed, which directly violates federal regulations prohibiting dealerships from conditioning or delaying mandatory factory campaign work based on customer-paid services.  Furthermore, dealership staff ignored explicit, repeated verbal warnings regarding an active Adblue countdown, shut the vehicle off, bricked the car via a 'No-Start' lockout inside their active service lane, and are now refusing to release the vehicle or keys without unapproved fees. The active check engine lights on the vehicle are directly tied to the faulty emissions and NOx sensor components that the open campaigns are legally mandated to replace. Addition customer-pay repairs have been explicitly declined, and the dealer is refusing to execute the safety and emissions campaigns.","products":[{"type":"Vehicle","productYear":"2013","productMake":"VOLKSWAGEN","productModel":"PASSAT","manufacturer":"Volkswagen Group of America, Inc."}]}]}