{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11772220,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/02/2026","dateComplaintFiled":"10/19/2026","vin":"YV4A22PL6N1","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER,BACK OVER PREVENTION","summary":"My 2022 Volvo XC90 (VIN: [XXX]) has a recurring failure of the center touchscreen display, which controls the climate system. Almost daily, the display shuts off while I’m driving and does not reboot. When it fails, I cannot use the heat, the windshield defroster, or the defogger. As cold weather sets in, this is a serious visibility and safety hazard.  On XXX, at approximately 35,400 miles, I took the vehicle to the authorized Volvo dealership in [XXX] (repair order #XXX). I paid approximately $366 for a software reset. The repair did not fix the problem. Since then, the system crashes right after startup. It also intermittently plays loud white noise through the speakers, at random times and without warning while I’m driving. The sudden loud noise startles and distracts the driver.  The dealer’s technician said he would submit a report to Volvo engineering. I have also opened a case with Volvo Car USA Customer Care. As of XXX, the vehicle has not been repaired, and the failures continue regularly. I have heard nothing back from Customer Care or the dealership despite repeated attempts to contact them respectively.  Summary of hazards:  Loss of windshield defrost and defog, which reduces visibility. Loss of cabin heat in winter conditions. Sudden loud audio noise that distracts the driver. A control screen that cannot be relied on while driving.  I am asking NHTSA to review this as a potential safety defect affecting the center display and climate control on this model.  Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"VOLVO","productModel":"XC90","manufacturer":"Volvo Car USA, LLC"}]}]}