{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11772227,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/27/2026","dateComplaintFiled":"10/19/2026","vin":"5TDHARAH0LS","components":"UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Thanks for your service, which is much appreciated.  I had a terrifying experience with my 2020 Toyota Hylander Hybrid on XXX.  I was traveling slowly on the right Eastbound lane of [XXX] trying to exit onto [XXX], when a car suddey merged from my left, near my front bumper.  I put on my brakes with enough room to spare to avoid a collision, however the Hylander overrode my controls, slammed on the brakes with a squeal of my tires, stopped my car completely, started doing a slow, repeating beep, and wouldn't move, though the engine was running.   This left my husband and I in an active freeway lane with cars traveling in front of us, to the side of us, and coming up behind us, at 65-70 mph., unable to move our vehicle.   I had to turn off the engine off and on again, while in the active freeway lane, to get the Hylander to stop beeping and get it to move again so I could drive off the freeway.   I was terrified we'd be rear-ended and possibly be killed, since some automated system in the Hylander would not allow the car to move after it took over and slammed on the brakes.   I contacted Stevens Creek Toyota in [XXX] soon afterwards hoping to speak with a service manager about what happened.  [XXX]  I was told that no one was available when I described my issue to a phone receptionist there. She sent me to a manager's voicemail, where I left a detailed message about what happened.  I asked that I be called back as soon as possible, to disable whatever feature caused the car to react in such a dangerous way.   No one from the dealer ever called me back or offered a solution. I have no idea what to do or where to go, to get this feature disabled, or if it can hopefully be disabled.  Please investigate why 2020 Toyota Hylander Hybrids have a feature that takes over the controls, slams on the brakes, then doesn't allow the car to move again until the car is completely turned off and on again.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]}]}