{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11772352,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/11/2026","dateComplaintFiled":"10/20/2026","vin":"1fmcu9h96lu","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE","summary":"2020 Ford Escape – AWD and Multiple Safety System Failures  I own a 2020 Ford Escape with approximately 99,000 miles.  Every time I drive my vehicle, the dashboard displays the following warnings:  * All-Wheel Drive Off * Pre-Collision Assist Not Available * Service AdvanceTrac * All-Wheel Drive Fault – Service Required * Hill Start Assist Not Available * See Manual  I contacted an authorized Ford dealership regarding Customer Satisfaction Program 21B19, which addressed an AWD control module issue in certain 2020 Ford Escapes. The dealership checked my VIN and informed me that my vehicle was not included in the program. The dealership did not inspect or diagnose my vehicle.  I subsequently contacted Ford Motor Company directly and requested goodwill repair assistance. Ford informed me that it would not provide goodwill assistance.  I am concerned that my vehicle may be experiencing a defect similar to the one addressed by Program 21B19. Multiple driver-assistance and stability-control systems appear to be affected.  I am requesting that NHTSA review this safety concern and investigate whether additional 2020 Ford Escape vehicles may be affected by a related defect.  The underlying cause has not yet been diagnosed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}