{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11772410,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2026","dateComplaintFiled":"10/20/2026","vin":"1V2BR2CA7MC","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"Something NHSTA should look into is an ongoing problem with the SOS system in the Volkswagen ATALS. In my case, the module was first replaced in 02/21/2025 with 46,973 miles on my 2021 Atlas SEL AWD V6. My vehicle was out of warranty so that repair cost just under $1,200.00. The module went out again and was replaced on 10/20/2025, with 56,437 miles. This repair was covered since the part was still under warranty. The module most recently went out again and was replaced on 10/15/2026, with 68,992 miles on my Atlas. The dealer covered the repair as I was approximately 500 over the warranty period. They called it a \"Onetime goodwill for customer satisfaction\". I never received any explanation on the root cause for these failures or if there was a recall on this module/SOS System. I have reported this issue to the VW Customer Care Program, and was informed that I need to work with my dealer for this issue. I explained the problem goes beyond the dealer at this point and was looking for an explanation or if VW USA was working on this problem as it is well documented online in VW Forums. They said they could not do that and I must work with the dealer. Hence, my reaching out to NHSTA today. This SOS System, besides being an emergency call button, when this system goes out, it shuts down numerous systems. Including; cruise control , lane assist, lane departure and remote start using VW APP. Many members on forums have reported other problems. This is clearly a frustrating problem for VW Atlas owners and what is even more frustrating, is the lack of response from VW of identifying any root cause of the problem or being forthcoming with a technical bulletin to their dealer network. This safety issue should be investigated by NHSTA so VW is held accountable to their customers and rectifies the problem. Thank you-","products":[{"type":"Vehicle","productYear":"2021","productMake":"VOLKSWAGEN","productModel":"ATLAS","manufacturer":"Volkswagen Group of America, Inc."}]}]}