{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11772563,"manufacturer":"Nissan North America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/19/2026","dateComplaintFiled":"10/20/2026","vin":"5N1AZ2AJ3LN","components":"SUSPENSION","summary":"Component Affected: SUSPENSION: FRONT: CONTROL ARM: LOWER ARM  Description of Defect:  My 2020 Nissan Murano experienced a severe front suspension failure matching the exact structural symptoms described in Nissan Recall Campaign PC797 (NHTSA Campaign Number 21V170000) for defective front transverse links/lower control arms.  The vehicle exhibited a loud popping and clunking noise coming from the front end, occurring primarily when applying the brakes and coming to a stop as the vehicle’s weight shifted forward. A professional diagnosis confirmed a failing front lower control arm and ball joint, creating a structural failure and an immediate risk of component separation, which threatens a total loss of steering control.  This safety defect first manifested as a persistent noise last year while the vehicle was still well under the 84,000-mile mark when I took it in to have my transmission fluid changed. However, I thought it pertained to my front brakes and the repair man said when he drove it, he didn't hear the noise. But I continued to hear the noise when I braked in the front area. So,  when I recently checked my 17-digit VIN on the official recall portal, after the inspection of my vehicle during an oil change, is when I was told about the front suspension. My vehicle shows \"0 Open Recalls.\" Nissan Corporate Consumer Affairs refused to offer assistance or a goodwill repair due to the current mileage (99,488 miles), stating my VIN was excluded from the campaign.  Because my vehicle is experiencing the exact structural defect, manufacturing flaw, and safety risk outlined in Campaign PC797, I am filing this complaint to urge the NHTSA to investigate and mandate an expansion of the recall footprint to include excluded VIN blocks. I have paid $680 out-of-pocket to Torrance Motors to replace the defective control arm and perform a mandatory wheel alignment to keep the vehicle road-safe. I retain all itemized repair receipts for future reimbursement verification.","products":[{"type":"Vehicle","productYear":"2020","productMake":"NISSAN","productModel":"MURANO","manufacturer":"Nissan North America, Inc."}]}]}