{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11772714,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2026","dateComplaintFiled":"10/21/2026","vin":"7MUAAABG4RV","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Component: Multimedia display and connected-services software. Since September 2024, a pop-up has appeared on the center screen about every 7-10 minutes while driving: “Enter 6-digit PIN,” with “Reset PIN?” and a grayed-out “Submit” button. I have never set or used a PIN. The vehicle is available for inspection.  Safety risk: The pop-up takes over the screen and hides navigation while the vehicle is moving. It occurs with both Apple CarPlay and Android Auto, which points to the vehicle’s software rather than the phone. To clear it, the driver must look away from the road, tap X, then tap the CarPlay icon to restore navigation. On a 30-minute drive, that is three interruptions and six screen taps. The prompt cannot be permanently dismissed, so the distraction repeats for as long as the vehicle is driven. This is a distracted driving hazard created by the vehicle’s own software.   Cause: A Toyota dealer said the prompt is tied to a free connected-services trial that expired 3 months into ownership, which matches when it began. I never paid for or renewed a subscription. An expired trial should not generate a recurring prompt on a driver’s screen while the vehicle is in motion.  Confirmed and inspected: A Toyota dealership confirmed this is a known issue. Three Toyota dealerships reviewed the vehicle between fall 2024 and 2025. One confirmed the software was current. None provided a fix. Toyota customer support could only help set a PIN, which does not stop the prompt. A workaround posted by other owners online stopped it for less than three months. I have an open case with Toyota corporate.  Request: Other owners report the same problem online. I ask NHTSA to evaluate whether this affects other Toyota vehicles with the same multimedia system and whether a software remedy should be required.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"COROLLA CROSS","manufacturer":"Toyota Motor Corporation"}]}]}