{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11772958,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2026","dateComplaintFiled":"10/22/2026","vin":"KNDJ23AU0L7","components":"ENGINE","summary":"Reason for Dispute & Desired Resolution: I am filing an executive escalation regarding a catastrophic engine failure on my 2020 Kia Soul, which is actively included in the Piston Oil Ring Safety Recall (Campaign SC209). The engine suffered a total structural failure where a rod broke and punctured a hole directly through the engine oil pan. The vehicle is completely undrivable and presents an environmental hazard due to active fluid leakage. Standard Kia Customer Care and Roadside Support lines have officially denied emergency towing assistance and rental car coverage, stating they cannot help. The closest authorized dealership, Kia of Columbia, has an appointment backlog delaying an official inspection until October 29th. I cannot afford the out-of-pocket costs for an hour-long flatbed tow from my home or weeks of upfront rental car fees. As a consumer, I am being penalized and left stranded by a severe manufacturing defect that Kia has legally acknowledged. I demand that Kia’s Executive Resolution Team immediately issue a direct digital dispatch code to authorize a free flatbed tow to the dealership, and establish a direct-billed loaner or rental vehicle (via Enterprise) so that my livelihood is not disrupted while waiting for the scheduled recall repair and engine replacement.","products":[{"type":"Vehicle","productYear":"2020","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]}]}