{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11773365,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/16/2026","dateComplaintFiled":"10/24/2026","vin":"1C4RJYB6XPC","components":"ELECTRICAL SYSTEM","summary":"The control panel of the radio became inoperable and rebooted itself right after a software update. We have had multiple problems with this console and the dealer has failed to fix it or stop the updates which cause the problems. From what I understand, this is a known problem. [XXX] [XXX]   AI Overview The radio and infotainment system in the 2023 Jeep Grand Cherokee (running the Uconnect 5 system)  frequently fails due to software bugs, failed over-the-air (OTA) updates, or telematics and hardware glitches that cause freezing, black screens, or continuous reboot loops . [1, 2, 3] Common Symptoms Screen Freezing or Blackouts: The display locks up on the Jeep logo, turns completely black, or stops responding to touch. Loss of Cabin Controls: Because Uconnect controls climate and heated seats, a freeze can lock out temperature adjustments. Audio Glitches: Random popping, crackling, loud hums, or complete audio dropouts. Connectivity Drops: Constant disconnections from wireless Apple CarPlay, Android Auto, or Bluetooth. Failed OTA Updates: A corrupted background software update can brick the unit, leaving it stuck on an Android recovery screen INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}