{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11773521,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/23/2026","dateComplaintFiled":"10/25/2026","vin":"5FNYF6H23MB","components":"ENGINE","summary":"On four occasions, my 2021 Honda Pilot SE AWD (VIN [XXX]) has shut off at a stop under the Auto Idle Stop system and then failed to restart, leaving the driver stranded. The incidents happened on XXX, XXX, XXX, and XXX in and around [XXX].  Component: The starter system and the Auto Idle Stop engine restart function. Honda has acknowledged this exact condition in Service Bulletin 23-009 and Warranty Extension 23-009/23-010 (“Engine Does Not Auto Restart After Entering Auto Idle Stop”). The listed remedy is a software update, a valve adjustment, and replacement of the starter assembly and starter relays. The vehicle and the original starter are available for inspection on request.  Safety risk: The engine shuts off at stops as designed, then will not restart. The vehicle is left disabled at intersections and in traffic with no warning, which puts the driver and passengers at risk of being rear-ended and stranded. My wife has been stranded four times. Idle Stop turns itself back on every time the car is started, so the driver’s only protection is remembering to switch it off manually on every trip. The fourth failure happened when she forgot.  Dealer confirmation: The Honda dealer in [XXX] has performed Product Update 23-008, the PGM-FI Idle Stop software update XXX, and a valve adjustment XXX. The failure has continued after both repairs. The dealer has not replaced the starter assembly and relays, which is the remaining step of Honda’s published remedy.  Manufacturer involvement: American Honda Customer Relations has opened Case #XXX and is “reviewing” my request. Honda has not inspected the vehicle directly. No police or insurance inspection has taken place.  Warning signs: The failure to start is random when auto start is not disabled, and motor is hot.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"HONDA","productModel":"PILOT","manufacturer":"Honda (American Honda Motor Co.)"}]}]}