{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11773764,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2026","dateComplaintFiled":"10/26/2026","vin":"5NPEB4AC2BH","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEAT BELTS","summary":"On September 24, 2026, I brought my vehicle to Kelly Hyundai Service Center for two recall repairs: IBU/BCM Anti-Theft Software Upgrade and Decal Application Anti-Theft Ignition Cylinder Protector and Decal Installation My vehicle was at the dealership all day. At the end of the day, I received a call from the technician advising me that the recall work could not be completed due to an electrical issue. When I returned home, I immediately noticed several problems that did not exist prior to the service appointment. Specifically: The high beams no longer worked. The dashboard illumination was not functioning properly. The automatic door lock system stopped working. The trunk could only be opened with the key. I contacted the service center and was informed that the only way they could determine the cause of these issues was for me to bring the vehicle back and pay a $200 diagnostic fee. I explained that I did not believe I should be charged to diagnose problems that appeared immediately after their attempted recall repair. I requested to speak with the service manager, but I was told he was unavailable. I never received a return call from management. On October 1, 2026, I returned to the service center and spoke with the manager. He recommended that I leave the vehicle for further evaluation. I did so, but later that day I received another call stating that the recall still could not be completed and that I would again need to pay a $200 diagnostic fee. I picked up my vehicle because I did not believe I should be responsible for that expense. The problems began only after the dealership attempted the recall repair and that I should not be required to pay diagnostic charges to identify or correct issues that may have been caused during that process.","products":[{"type":"Vehicle","productYear":"2011","productMake":"HYUNDAI","productModel":"SONATA","manufacturer":"Hyundai Motor America"}]}]}