{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11774313,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/04/2026","dateComplaintFiled":"10/28/2026","vin":"5J8TC2H58LL","components":"UNKNOWN OR OTHER","summary":"I own a 2020 Acura RDX SH-AWD Advance, VIN [XXX], about 80,080 miles. On XXX, the rear windshield shattered with no external impact, with glass caving into the cargo area. No crash and no injury occurred, but shattered glass in the cargo area and loss of the rear window is a safety concern for occupants.  Acura Service Bulletin 22-014, version 3, XXX, covers 2020 RDX AWD vehicles in VIN range 5J8TC2H..LL000001 through 5J8TC2H..LL039430 for rear windshield shattering with no external impact, caused by incorrect specification for the rear defroster grid. My VIN [XXX] is inside that range. I filed a goodwill claim with Acura Client Relations, cases XXX and XXX. Acura's only written reply was XXX, requesting a dealer diagnosis. Assessment photos were sent to Acura on Wednesday morning, XXX.  Since then, contact has been scarce. Messages left for Acura went unreturned, callbacks when they came were unintelligible, sounding like speakerphone, and another dealership also struggled to reach my case worker, [XXX]. On XXX, [XXX] told me verbally that my claim was denied, said no warranty is available, and refused to send the denial in writing. I replied that I know warranty is not available, which is why I filed a goodwill claim. [XXX] told me to file with NHTSA. A supervisor call is scheduled for Friday, XXX, after 12pm. I have received no written denial, no written reason for the goodwill denial, and no payment or reimbursement from Acura for this defect. This is the 2nd time in 11 months of the back window caving in with no impact. XXX was the 1st incident I had. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"ACURA","productModel":"RDX","manufacturer":"Honda (American Honda Motor Co.)"}]}]}