{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11775547,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/03/2026","dateComplaintFiled":"11/04/2026","vin":"WBA53BJ04MW","components":"ELECTRICAL SYSTEM","summary":"What happened: I noticed a burning electrical smell and traced it to the 48V battery cable connection at the 48V battery under the cowl. The insulation was charred, bubbled and cracked, with bare copper exposed at the cable lug. The 48V system gave no warning light or sensor alert — the failure was found by smell only. On [XXX], after a short drive, the smell returned and the top of the 48V battery was hot to the touch; still no warning light or fault code appeared.  What the dealer found: Arrowhead BMW of Glendale, Arizona (service advisor [XXX]) inspected the car on [XXX], under Repair Order [XXX]. The written inspection states: \"CABLE IS MELTED FOR THE 48V BATTERY.\" Its prescribed correction is to replace the 48V battery and the negative battery cable, register the battery, and perform an extended test drive and reinspection. The dealer estimate is $6,330.08. The inspection notes no external cause for the melting.  Why this matches a known defect: This is the failure mode in NHTSA recall 20V-761 — a 48V battery-to-starter-generator connection improperly assembled, causing increased electrical resistance, overheating, and fire risk — and in BMW service campaign B610525 (2025), which directs inspection of the five threaded 48V connections and renewal of the cable, nut, or battery where consequential damage is visible. My car was built [XXX], five weeks after that recall issued, and shows the identical failure, but the VIN shows no open recall.  What BMW NA decided: BMW of North America denied goodwill assistance (case [XXX], case manager [XXX]). Its written decision email of [XXX] declines on one ground only: the 4-year/50,000-mile warranty expired [XXX]. It does not mention goodwill, recall 20V-761, campaign B610525, or any cause for the melting. On phone calls the same day, BMW NA said the damage was caused by \"outside influence\" but would not put that determination in writing.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"BMW","productModel":"540I","manufacturer":"BMW of North America, LLC"}]}]}