{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11775682,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2026","dateComplaintFiled":"11/04/2026","vin":"2C4RC1L77MR","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"We took our van in for the 52d recall of the battery being defective and can catch on fire!! for our 2021 crysler pasifica hybrid van for them to update the software for the hybrid battery and to monitor it. Not even a month later we had to take it back to the dealership mechanic because the check engine light came on. They said the hybrid battery is bad and its under the recall 52d. We reached out to Stellantis and went back and forth because they didnt want to honor it. In the mean time we have been out of a primary vehicle. Stellantis has finally agreed to order a new hybrid battery and cover our vehicle under the recall 52 and have the dealership mechanic install it 100% free. That was Monday. We have tried to reach out to our star case person Mariah,  which she had a lady named Monica call us and we were not able to speak to her, she left a voice mail saying only on the message the part has been ordered? We reached out to the dealership mechanic and he has been more than helpful by letting us know the battery was ordered which he had to look it up when we called because Stellantis didnt not reach out to Auto Nation about our van being approved for the battery recall 52d replacement.  Mariah told us last week that when we get approved for the battery that we would need to call her for them to get us a rental.  We have been calling leaving messages and no response. Its now week 3 without a vehicle and we have children that have to go to school and the adults have to go to work. But have to ask other people to give us a ride and somtimes are not able to find a ride. When clearly the recall paper states that a loaner vehicle will be provided 100% and we will be takin care of. Please help with them honoring this recall all the way through until it is completed. This has become an inconvenience for our family of 8, because of their mistakes. Were asking you to look into this matter to help us and other people that are dealing with the same recall 52d on their pasific","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]}]}