{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11776102,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2025","dateComplaintFiled":"11/05/2026","vin":"3FTTW8E35PR","components":"POWER TRAIN","summary":"I own a 2023 Ford Maverick XLT (VIN 3FTTW8E35PRA43482). On September 9, 2025, at 79,837 miles, Ford of Montebello replaced both front halfshafts because of premature wear of the internal components. I paid $1,187.05 out of pocket (work order FOCS308705). Ford itself has acknowledged this exact defect. Customer Satisfaction Program 25N09 (Ford bulletin MC-11023857-0001, September 17, 2025) states that the front halfshafts on certain 2022 Mavericks suffer premature wear of the internal roller track components, causing increased noise and vibration while accelerating, and Ford will replace them free of charge. But the program covers only certain 2022 model year vehicles (built December 1, 2021 through November 23, 2022). My 2023 Maverick has the identical defect and required the identical repair, yet Ford excludes 2023 models from the program and refuses to refund the $1,187.05 I already paid. A worn front halfshaft can fail while driving, causing loss of drive power and affecting control of the vehicle. The same defective part and the same failure mode exist in 2023 Mavericks. I am asking NHTSA to investigate why Ford limited this program to 2022 models and to require Ford to extend coverage and refunds to 2023 Mavericks with the same defect. I contacted Ford's Customer Relationship Center on November 5, 2026 (reference CXH09857435-L7R9Z3). Ford could not confirm whether 25N09 covers 2023 models and could not confirm whether my repair is refundable.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"MAVERICK","manufacturer":"Ford Motor Company"}]}]}